Shipping and Returns Policy and Our Guarantee

Our Guarantee:

Your satisfaction is guaranteed when you order from Stiffie Decals. If you decide not to use a product, simply return it to us within 90 days of purchase date. See details below.

Return Policy:

Items You Decide Not to Keep - You may return items you decide not to keep within 90 days, providing these items are unused, and in the same condition as received.

1. If we sent you the wrong item or you received a damaged or defective product, please contact us at 818-318-1110 or sales@stiffie.com so we can correct the problem immediately at our expense.

2. Returns must be received within 90 days of your original invoice date. Please call or email if it is past your return window.

3. Returned items must be unused and with the original packaging. (This does not apply to defective or damaged items.)

4. We will refund your original payment method for the amount you paid for the items. Shipping charges are non-refundable.

5. If you Are Not Satisfied With an item, we want to quickly make things right. We will replace or exchange the item or refund the amount you paid. You may return items that are unsatisfactory within 90 days if they are unused and in their original packaging.

Items Sent to You in Error - We carefully pack items to ensure every order item in your order is correct, but occasionally we do make mistakes. Often, there is no need to return items sent in error. Please call or email customer service so we can correct this problem immediately at our expense.

Replacement Policy - Receiving your order on time and in good condition is important to you; it’s also important to us! We do everything possible to ship and deliver your order on time, and in good condition. Replacements for missing items or damaged items will be shipped at no additional cost using the original shipping method. If you ordered the product with expedited shipping, any replacements will be shipped using the same method. If replacements are required more quickly than the original shipping method would allow, please contact customer service for payment information.

Limited Warranty - All Decal items have a 3-year warranty. You will need to return your product to our company or provide photo evidence so we can evaluate the claim. We will replace your product at no additional charge.